PMI Houston North: "Managing Tone"
Pre-Dinner Presentation: The Art of Effective Feedback: A Leader’s Guide to Giving and Receiving Feedback
Eddie Merla, PMI-ACP, PMP®, is the founder and owner of Duende Project Management Services. He is a Project Management Professional (PMP®) preparation instructor and a speaker and trainer on Agile, project management and leadership topics. He has over 25 years of project management and Agile experience including seven years leading international consulting engagements and projects. He has published multiple articles with the Project Management Institute (PMI®) and is a frequent presenter at PMI® Conferences and Congresses.
He is also the co-author of “Communicate, Lead, and Transform.” Additionally, he is an instructor for project management topics at the Rice Glasscock Continuing School of Continuing Studies.
Topic Synopsis:
If, as a leader, you are committed to creating an environment that fosters learning and growth, then you should learn how to mine value from effective feedback. In this session, you will learn to craft constructive, respectful, and actionable feedback, while also mastering the skills needed to receive and implement feedback gracefully. Project Managers should provide continuous feedback to their team members, helping them achieve their personal goals while contributing value to the project and organization.
This session will introduce you to the characteristics of great feedback and how to effectively give and receive feedback. Topics include knowing the context of feedback, enablers and obstacles to effective feedback, six strategies for giving effective feedback, and guidance for developing your feedback skills
Learning Objectives:
- This session will introduce you to the characteristics of great feedback
- This session will explain how to effectively give and receive feedback
- This session will provide guidance for developing your feedback skills
PDU Triangle:
0.5 Ways of Working & 0.5 Power Skills PDU
Dinner Presentation: Managing Tone
Alise Isbell is an award-wining communication expert, experienced trainer, facilitator and instructional designer. She empowers clients to transform ideas into clear messages. She holds a B.A. in English and an M.A. in Business Communication. She published articles on effective communication in Nationwide Business Journals while also winning several IABC Bronze, Silver, Best in Division and Best in Show Quill Awards in Writing and Marketing Communication Strategy. Alise is a member of the International Association for Business Communicators, Association for Talent Development, and SHRM/HR Houston, and Women’s Energy Network. She frequently speaks at these organizations.
As an independent business owner, Alise provides instructional design services on any topic. She carefully determines the current needs, defines the goals of training and creates materials to bridge the gap. Alise also delivers instructor-led training courses in person or online in five categories: written, spoken, interpersonal communication, train-the-trainer and microlearning.
Topic Synopsis:
Too direct? Too negative? Threatening? Rude? Managing tone in writing is challenging because we don’t benefit from tempering the message with voice tone body language and facial expression. This session shares five practical strategies to manage tone in written (and spoken) messages.
- Understand Registers of Language
- Recognize Child, Parent and Adult Voice
- Practice using Adult Voice
- Learn to de-personalize
- Understand and apply positive communication strategies.
Learning Objectives:
- Importance of understanding and managing tone
- Practical strategies to manage tone
- Understanding and manage tone for both written and spoken messages
PDU Triangle:
1.0 Power Skills PDU
Event Information
| Event Date | 07-09-2025 5:00 pm |
| Event End Date | 07-09-2025 8:00 pm |
| Cut Off Date | 07-09-2025 8:00 pm |
| Capacity | Unlimited |
| Registered | 1 |
| Individual Price | $20 Members / $40 Guests |
| Location | Valley Ranch Grill & Barbeque |
Speakers
Eddie Merla
Eddie Merla, PMI-ACP, PMP®, is the founder and owner of Duende Project Management Services. He is a Project Management Professional (PMP®) preparation instructor and a speaker and trainer on Agile, project management and leadership topics. He has over 25 years of project management and Agile experience including seven years leading international consulting engagements and projects. He has published multiple articles with the Project Management Institute (PMI®) and is a frequent presenter at PMI® Conferences and Congresses. He is also the co-author of “Communicate, Lead, and Transform.” Additionally, he is an instructor for project management topics at the Rice Glasscock Continuing School of Continuing Studies.
Alise Isbell
Alise Isbell is an award-wining communication expert, experienced trainer, facilitator and instructional designer. She empowers clients to transform ideas into clear messages. She holds a B.A. in English and an M.A. in Business Communication. She published articles on effective communication in Nationwide Business Journals while also winning several IABC Bronze, Silver, Best in Division and Best in Show Quill Awards in Writing and Marketing Communication Strategy. Alise is a member of the International Association for Business Communicators, Association for Talent Development, and SHRM/HR Houston, and Women’s Energy Network. She frequently speaks at these organizations. As an independent business owner, Alise provides instructional design services on any topic. She carefully determines the current needs, defines the goals of training and creates materials to bridge the gap. Alise also delivers instructor-led training courses in person or online in five categories: written, spoken, interpersonal communication, train-the-trainer and microlearning.