Listen. Learn. Lead.
LaToshia Norwood, PMP
2020 PMI Houston President
Do you hear that? Do you feel it? I do, and it's pretty loud and clear. It's the call for TRUE leadership. It's time! Are you listening? What have you learned? Are you ready to lead?
These last few months have forced me to change. No, I'm not talking about a pause or pivot; I mean real change. My eyes are wide open and I looking to see how others respond and embrace diversity. My ears are open, and I want to hear the voices that have been silenced for far too long. My hands are open, and I am ready to roll up my sleeves and get to work.
Did you know that every year top meteorologists plot and plan for the known unknowns and the unknown unknowns? Yes, they do. It's what we project managers call risk planning. In addition, they also produce an Emergency Preparedness Guide to help the citizens learn how to protect themselves and their families against all types of hazards. Well, guess what? We as project management leaders must do the same for our teams. It is our responsibility to forecast and to do our due diligence to make sure our teams are prepared for the season ahead.
I've included a few resources you can use to tap into and/or tune-up your leadership skills.
Retired Army Gen. Stanley McChrystal
Leaders should know their strengths and weaknesses. Do you know yours? Take the test, have your team do the same, and discuss the results. It only takes 10 minutes, but it’s so worth it.
10 Steps To Effective Listening
- Face the speaker and maintain eye contact.
- Be attentive, but relaxed.
- Keep an open mind.
- Listen to the words and try to picture what the speaker is saying.
- Don't interrupt and don't impose your "solutions."
- Wait for the speaker to pause to ask clarifying questions.
- Ask questions only to ensure understanding.
- Try to feel what the speaker is feeling.
- Give the speaker regular feedback.
- Pay attention to what isn't said—to nonverbal cues.