"What are the Skills of Emotionally Intelligent People?"
Dr. Marisela Jiménez, PMI Contributor
When was the last time you visited a country and immersed in its culture, ate the local food, shopped in the open market, and walked the streets while enjoying the impressiveness of something different you had not experienced before? If you have not traveled internationally, then, think about anywhere you have gone that was unique and enjoyable. Socrates said, “To move the world, we must first move ourselves.” Paradoxically, most people like the predictability of things and would prefer to live in the familiarity of their environment.
In my research, A Quantitative Study: The Relationship Between Managers' Emotional Intelligence Awareness and Demographics and Leadership Styles, I learned that people, regardless of gender, age, and education do not like change. However, change is imperative for innovation, evolution, and growth. Accordingly, my research study’s data helped me to identify that emotionally intelligent people are more likely to welcome change. Therefore, if you are struggling with change in your life and workplace situation, consider doing an emotional intelligence checkup to pinpoint which skills you may need to develop.
For example, after having experienced Social Distancing from your colleagues, friends, and strangers, how likely are you to:
- “make good use of your abilities”
- “have a good sense of what is going on around you”
- “share your feelings with others”
These questions are not all-encompassing in identifying your emotional intelligence skills, but if you are making good use of your abilities regardless of what may be happening with your employment situation, you are likely assured to know that no matter what change is announced, you will move forward and continue to accomplish your goals. Below is a snapshot of one of the emotional intelligence skills called Flexibility. This means that during uncertainty and change, the Flexibility skill is highly desirable in leaders, management teams, and every employee. However, as you can see in the graph, only 32.6% of people, ranging between 41 to 50 in age, in the research study, representing a sample population, are balanced in the emotional intelligence Flexibility skill.
In other words, these are the leaders, management team, and employees who accept change by adapting emotions, thoughts, and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas. These are the people who move forward with change by innovating, evolving and growing as individuals and within their organization. Next time you encounter change, think about how you respond. Do you resist the change? Or do you make good use of your abilities by helping to transform yourself, your team, and your company? Emotionally intelligent people are those with balanced skills regardless of gender, age, and education. To attain these skills requires intentional awareness and development through trained and qualified Professionals in Emotional Intelligence skills.
Figure 1. Emotional Intelligence Flexibility Subscale Responses.
 SOURCE: Jimenez, M. (2016). A quantitative study: The relationship between managers' emotional intelligence awareness and demographics and leadership styles (Order No. 10076471). Available from Dissertations & Theses @ University of Phoenix; ProQuest Dissertations & Theses Global. (1778511818).
 SOURCE: Jimenez, M. (2018). Leadership style, organizational performance, and change through the lens of emotional intelligence. Volume/Issue: Volume -1: Issue volume-open. DOI: https://doi.org/10.2478/fman-2018-0018.